Privacy policy and personal information protection

At Gaétan Roy Crane Rental Ltd., we firmly believe in the importance of protecting the personal information of our customers, employees, and representatives (referred to as “you”, “your” hereafter). We are subject to the Private Sector Privacy Act, and as such, we are committed to maintaining the confidentiality of the personal information we collect in the course of our activities.

Our privacy policy (personal information protection) aims to inform you of our practices regarding the collection, use, disclosure, and retention of personal information. By choosing to provide us with personal information (whether through our website, customer portal, email, in person, or by phone), you agree to the terms and conditions of this Privacy Policy and authorize us to process your personal information in accordance with it, for the purposes outlined below.

DEFINITIONS

For the purposes of this Privacy Policy:

  • Account: means a unique account created for you to access our website or parts thereof.
  • Cookies: are small files placed on your computer, mobile device, or any other device by a 
  • website, containing details of your browsing history on that website, among its many uses.
  • Device: means any device – a computer, cell phone, or digital tablet – capable of accessing the Website.
  • Information or personal data: means any information or data related to an identified or identifiable individual.
  • Service Provider: means any natural or legal person who processes such data on behalf of (Gaétan Roy Crane Rental Ltd.). These are third-party companies or individuals engaged by (Gaétan Roy Crane Rental Ltd.) to facilitate the Service, to provide the Service on behalf of (Gaétan Roy Crane Rental Ltd.), to perform services related to the Service, or to assist (Gaétan Roy Crane Rental Ltd.) in analyzing how the Service is used.
  • Third-party Service: means any website or social networking site through which a user can connect or create an account to use the Service.
  • Usage Data: means data automatically collected, whether generated by the use of the website or by the website infrastructure itself (e.g., duration of a visit to a page).
  • Website: means the website of (Gaétan Roy Crane Rental Ltd.) accessible at https://grueroycrane.com
  • User: means the individual accessing or using the Website, or the company or legal person on behalf of whom that individual accesses or uses the website, as the case may be.
  • We may use cookies to collect usage data and improve your experience on our Website. We may also use third-party services, such as Google Analytics.
  • Compte désigne un compte unique créé afin que vous puissiez accéder à notre site web ou à des parties de celui-ci.

CONSENT

We are committed to protecting the privacy of our users and only collect and use personal information with their consent and to the extent permitted or required by law.

By using our website located at (https://grueroycrane.com), or by providing us with personal information, you agree to the terms of our privacy policy and consent to the collection and use of your personal information in accordance with this policy.

You may withdraw your consent at any time, except where prohibited by law or current contracts. We will inform you of the consequences of such withdrawal, including the possibility that we may not be able to provide a product or process a request. Please note that your decision to withdraw your consent will be recorded in our records.

In some circumstances, we may be required to collect, use, or disclose personal information without your consent. This may occur when legal, medical, or security reasons make it impossible or impractical to obtain your consent, or when information is collected as part of an investigation into a potential breach of contract, fraud prevention or detection, or law enforcement purposes.

COLLECTION AND USE OF YOUR PERSONAL INFORMATION

When you use our Website, we may ask you to provide us with certain personal information that can be used to contact or identify you. This information may include, but is not limited to:

Des informations de contact telles que le nom, l’adresse, l’adresse courriel et le numéro de téléphone ;

  • Contact information such as name, address, email address, and phone number;
  • Biographical information such as job title, employer, photograph, and video or audio content;
  • Marketing communication preferences and related information, such as reactions and responses to surveys or others;
  • Financial and billing information such as billing address, bank account, credit card number, and other payment-related information;
  • Service-related information, such as details of the services we have provided to you;
  • Recruitment-related information, such as your resume, education and professional background, details of your professional affiliations, and other information relevant to potential recruitment or association with Gaétan Roy Crane Rental Ltd.;
  • Usage data may include information such as your device’s IP address, the type of browser you are using, browser version, pages of our website that you visit, the date and time of your visit, the time spent on those pages, device unique identifiers, and other diagnostic data;
  • If you access our website via a mobile device, we may automatically collect certain information, including the type of mobile device you use, your mobile device’s unique ID, your mobile device’s IP address, your mobile device’s operating system, the type of mobile internet browser you use, device unique identifiers, and other diagnostic data.
  • We may also collect information that your browser sends when you visit our website or when you access our website via a mobile device.
  • Any other provided personal information. Please note that if you provide us with personal information about other individuals (such as your customers, administrators, officers, shareholders, employees, or beneficial owners), you must ensure that you have given these individuals appropriate notice that you are providing us with their information and that you have obtained their consent to such disclosure.

WE MAY USE YOUR PERSONAL INFORMATION FOR THE FOLLOWING PURPOSES:

La collecte, l’utilisation et la divulgation d’informations personnelles par Location de grue Gaétan Roy Ltée se limiteront à ce qui est nécessaire aux fins pour lesquelles elles sont collectées.The collection, use, and disclosure of personal information by Gaétan Roy Crane Rental Ltd. will be limited to what is necessary for the purposes for which it is collected.

Gaétan Roy Crane Rental Ltd. collects personal information for various reasons, including:

Répondre à vos demandes ;

  • Responding to your requests;
  • Processing payments and issuing receipts;
  • Completing your registration for an event, training, newsletter, download on our website, or registration for a webinar you wish to participate in;
  • Managing our human resources and service agreements;
  • Complying with your opt-out choices;
  • To operate, maintain, improve, and provide all features of the website, to provide the services and information you request, to respond to comments and questions, and to provide assistance to website users;
  • Providing and improving our website, understanding how users interact with our website, and personalizing your online experience. Additionally, we may use your information to manage your account as a website user, including providing you with access to different features and responding to your requests;
  • We may also use your information to send you marketing communications or to inform you of any significant changes to our website or business. Please note that we will not share your information with third parties for marketing purposes unless you expressly consent to it.;
  • Sending information, special offers, and news about our products, services, and similar events to those you have already purchased or shown interest in, in accordance with applicable laws regarding commercial electronic messages. If you no longer wish to receive such communications, you can unsubscribe at any time by following the instructions provided in our emails or by contacting us directly.

ACCURACY OF INFORMATION

We strive to ensure that your personal information is as accurate and complete as necessary for the purposes of its collection, use, or disclosure.

USE OF COOKIES AND GOOGLE ANALYTICS

We employ tracking technologies such as cookies, tags, and scripts to enhance and analyze our website. We use both temporary and persistent cookies for various reasons, including providing the services available on the website, authenticating users, personalizing the user experience, and tracking website traffic and usage information.

Some cookies are essential to provide requested services and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as IDs and language preferences, to enhance the user experience.

We also utilize persistent tracking and performance cookies to track website traffic information and to test new website pages, features, or functionalities to observe user reactions. These cookies may be administered by third parties and may directly or indirectly identify you as an individual visitor.

You can configure your browser to refuse cookies or to be alerted when a cookie is sent. However, please note that some parts of our website may not function properly if you refuse cookies.

ANALYTICAL DATA

We may engage third parties, such as Google Analytics, to assist us in collecting and analyzing information about visited sections on the website to evaluate and improve the user experience and the website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of such data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Google Analytics Opt-out Browser Add-on Download Page.

You can also review the privacy policy of Google Analytics by clicking the following link: Google Privacy Policy and Terms of Service.

CONVERSION PIXELS

Conversion pixels, also known as “transparent GIFs” or “tracking pixels,” are tiny images, typically a single pixel, that can be placed on a web page or in an email to indicate when you have viewed that page or opened that email and to analyze response rates.

STORAGE AND DESTRUCTION OF PERSONAL INFORMATION

We will retain your personal data only for the duration necessary for the purposes stated in this privacy policy. We will retain and use them to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal policies.

We will also retain usage data for internal analysis purposes. This data is typically kept for a shorter period, unless it is used to enhance the security or functionality of our website, or if we are legally required to retain it for a longer period.

DISCLOSURE OF YOUR PERSONAL INFORMATION

Your data, including your personal data, is processed in our operational offices and in any other location where the parties involved in this processing are located (such as our service providers). This means that this information may be transferred to computers located outside your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. Therefore, in certain circumstances, foreign governments, courts, law enforcement agencies, or regulatory agencies may be authorized to access personal data collected and held under our control.

By using our website, you consent to such transfer. We will take all necessary steps to ensure that your personal data is processed securely and in accordance with this privacy policy. No transfer of your personal data will take place to an organization or country without adequate controls in place, including regarding the security of your personal data and other personal information.

SALE OR TRANSFER OF BUSINESS OR ASSETS

When a business is sold or transferred, your personal data may also be transferred to the buyer or recipient of the assets. If this occurs, Gaétan Roy Crane Rental Ltd. will require the acquirer to use your personal data in accordance with this privacy policy. This includes the use of your personal data only by the acquirer and its affiliated companies. If we are involved in a reorganization, dissolution, or liquidation, this may also result in the transfer of your personal data to a third party. In all cases, we will strive to protect your personal data and inform you of any transfers as required by applicable law.

SECURITY OF YOUR PERSONAL INFORMATION

We have implemented appropriate physical, technical, and administrative security measures to protect the personal data you provide to us against unauthorized access, use, or disclosure. These measures are regularly reviewed and improved to ensure optimal protection of your data. While we take all possible precautions to protect your personal data, it is important to bear in mind that no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee their absolute security.

It is also important to note that we cannot be held responsible for the personal data you share with other users or post in public spaces such as our blogs. These public spaces may be accessed or viewed by anyone visiting our website and are therefore not covered by this policy.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. When you follow these links, you leave our website. The information exchanged at that time is no longer subject to our privacy policy. We recommend that you review the privacy statements of other websites you visit before providing any information.

CHILDREN’S PRIVACY

We do not knowingly collect or solicit personal information from children under the age of 13. By using our website, you represent that you are at least 13 years old. If you are under 13, please do not attempt to send us personal information. If we discover that we have inadvertently collected personal information from a user under 13 years of age, we will attempt to immediately delete this information from our files and records. We also encourage minor users of the website aged 13 or older to seek permission from their parents or guardians before providing any information about themselves online.

If you believe that a child under the age of 13 has provided us with personal information, please contact us using the contact information provided in the following section.

YOUR RIGHTS

You have the right to know whether we hold personal information about you and to access that information. You also have the right to inquire how we collected your information, how we used it, and to whom it may have been disclosed.

Subject to applicable laws, upon receipt of a written request from an individual and after verifying their identity, we will inform the individual if we hold any personal information about them and provide them with that information.

We may refuse a person access to their information in accordance with applicable laws, in which case we will provide reasons for our refusal.

Any request for information access or modification may be sent to the person responsible for protecting personal information:

Annie Saumure

Administrative Assistant and Accounting Technician

By phone: (819) 778-6342 ext. 204
By email: finances@grueroycrane.com
By mail: 23 Route 105, Chelsea, QC J9B 1L3